Les Schwab Tire Centers Privacy Values and Policy
At Les Schwab, we are committed to protecting the privacy of our customer’s information. We know that your financial and personally-identifiable information is confidential and private. Our goals are to serve you as effectively and conveniently as possible and to ensure that information you share with us remains confidential. As part of our commitment, we have adopted the following privacy principles and have implemented them at all levels of our organization.
This Policy is provided to help you understand how we protect the privacy of your financial and personally-identifiable information. This Policy provides you with an opportunity to understand the way we manage your financial and personally-identifiable information. This Policy is provided to you jointly by all the Les Schwab companies listed at the end of this Policy and their affiliated member-dealers (collectively, “Les Schwab”). Les Schwab is comprised of several affiliate companies, all in the business of serving our customers’ tire needs.
Your Consent to this Policy
This Policy applies to the data collected when Les Schwab provides a consumer product or service to you and/or when you apply for retail credit with Les Schwab, as detailed below in the section entitled “How We Collect Personal Information.” By providing personally-identifiable and/or financial information to Les Schwab, you signify that you agree to the terms of our Policy. If you do not agree to the terms in this Policy, please do not provide any personally-identifiable and/or financial information to Les Schwab for any reason.
- Information security is a priority. One of our highest priorities is to secure our customers’ personal and financial information. We regularly review security systems to protect against unauthorized access to information.
- Privacy is a shared responsibility. You trust us to care for your tire needs and you have the right to feel confident we are responsibly managing your account and information about you.
- Responsible use of information is beneficial. Information is important for meeting your needs and providing consistent quality in our service to you.
- Information flow and privacy are a balance. We must meet expectations for privacy while still managing information to conduct our business and serve you. Information must be shared to fulfill your requests, deliver products and services and administer and update accounts.
Information covered by this Policy
Our Policy applies to all personally-identifiable and financial information about you that is obtained by Les Schwab in connection with providing a consumer product or service for personal, family or household purposes and/or in connection with applying for retail credit with Les Schwab. This information may include, but is not limited to, your name, address, phone number, social security number, birth date, driver’s license number, auto license number, employment information, bank account information, credit card information, and other financial information (“Personal Information”). You are never under any obligation to provide Personal Information, but you may not be able to purchase goods or services from Les Schwab or apply for retail credit with Les Schwab without providing requested Personal Information. When you do provide us with Personal Information, you are authorizing us to use that Personal Information in accordance with this Policy. Our Policy will continue to cover Personal Information we may collect about you during the course of our relationship as well as after the relationship has ended.
How We Collect Personal Information
We rely on many sources of information to understand and meet your needs. We collect Personal Information about you from:
- Your credit application or other information you give us when you visit us in person, over the phone and through the mail;
- your transactions with any of Les Schwab company;
- consumer reporting agencies; and
- other sources, in connection with providing you a product or service.
How We Keep Personal Information Secure
How We Use Your Personal Information
When you supply us your Personal Information, we will use it for the express purpose stated when we ask for such Personal Information (e.g., to track warranty information on product or service you purchase from us, to charge your credit card for purchasing a product or service, to process your retail credit application, or to respond to any requests you may have about your account or a transaction). We may also use your Personal Information to contact you regarding your account or to provide information about products, services, or promotional offerings that may be of interest to you. At any time, however, you may request that we not contact you about products or services that may be of interest to you. We respect your privacy and your right to limit the reasons for which we contact you. Personal Information Shared within Les Schwab Companies.
In order to respond to your requests for credit, we may share Personal Information among companies within the Les Schwab Companies. The Les Schwab companies that may receive Personal Information include tire centers and warehouse distribution centers, and are all related by common control or ownership. Les Schwab may share this information within other Les Schwab companies as a normal part of conducting business and offering products and services.
Personal Information Shared with Affiliated Member-Dealers
We may share Personal Information with Les Schwab’s affiliated member-dealers. This is necessary in order to honor your request for information about Les Schwab products or services, to track and honor warranties applicable to product and services purchased by you, to respond to your requests for credit, or to provide an affiliated member-dealer with information for purposes of contacting you in their regular course of business, including for purposes of marketing products or services to you. The affiliated member-dealers are required to comply with this Policy in order to protect the privacy of your Personal Information. Please click on this link to view a list of affiliated member-dealers.
Other Personal Information Sharing
At times, we may retain independent contractors to analyze data we collect, including Personal Information, solely to help us improve our goods and services. In addition, we may provide Personal Information to independent contractors to enable us to process your Personal Information for auditing, research, and analysis, or to provide other services for Les Schwab. These independent contractors are not authorized to use your Personal Information in any way other than to perform the requested services for Les Schwab, and these independent contractors are required to keep the Personal Information confidential. Les Schwab does not sell your Personal Information. We may also share Personal Information about you with companies or other organizations outside of Les Schwab as required by or permitted by law. For example, we may share Personal Information to:
- protect against fraud, illegal activities, or situations involving threats or potential threats to the safety of any person or entity;
- establish or exercise legal rights or defend against legal claims;
- respond to a subpoena or court order; or
- service your account.
We may transfer your Personal Information if Les Schwab is acquired by or merged with another company.
We will retain your Personal Information in accordance with our document retention policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to carry on related business activities. Also, we may retain your Personal Information beyond the end of your relationship with us if we believe in good faith that a law, regulation, rule, or guideline requires it.
We cannot guarantee that your Personal Information will never be compromised. Further, while we employ reasonable measures to protect your Personal Information, we cannot guarantee that unauthorized third parties will not defeat those measures or use non-public Personal Information for improper purposes. Nevertheless, we value your business and have adopted this Policy and undertaken reasonable security measures as an endeavor to respect your privacy and to keep your Personal Information confidential.
Les Schwab Companies Providing This Notice
This Policy is provided by the Les Schwab companies listed below.
- Les Schwab Tire Centers of Portland, Inc.
- Les Schwab Tire Centers of Washington, Inc.
- Les Schwab Tire Centers of California, Inc.
- Les Schwab Tire Centers of Central California, Inc.
- Les Schwab Tire Centers of Idaho, Inc.
- Les Schwab Tire Centers of Boise, Inc.
- Les Schwab Tire Centers of Montana, Inc.
- Les Schwab Tire Centers of Nevada, Inc.
- Les Schwab Tire Centers of Utah, Inc.
- Les Schwab Tire Centers of Colorado, Inc.
- Les Schwab Warehouse Center, Inc.
Modifications to this Policy
Les Schwab reserves the right, at any time and without prior notice to you, to change or remove this Policy at its discretion. Policy changes will apply to the Personal Information collected from the date of the revised Policy, as well as to existing information held by Les Schwab.
Notice of Change or Terms
Effective January 2009 Les Schwab Tire Centers will be changing the monthly statement close date to the last business day of the month. Along with this change the payment due date will move from the 10th to the 15th of the month (20 days after statement close in California).